Data Deletion

You can delete your WalkCoins account and personal data at any time. This page explains how, what gets deleted, and how long it takes — as required by the DPDP Act, 2023 and the app stores.

1. Delete from within the app (fastest)

• Open WalkCoins → Profile → Settings → Delete my account.
• Confirm. Your account is deactivated immediately and permanently deleted within the window below.

2. Request by email

Prefer email? Write to aos.apps@brandmongo.comfrom your registered mobile number's associated email, or include your registered mobile number, with the subject "Delete my data". We may verify your identity before acting.

3. What is deleted

• Your profile, mobile number, and device association.
• Your step/activity data held by WalkCoins.
• Your coin ledger, Sparks, streaks, and league data.
• Unredeemed coins are forfeited on deletion (they have no monetary value).

4. What we may retain (and why)

We may retain a minimal set of records where the law requires it — for example, transaction records of completed reward fulfilments for tax/accounting, and limited fraud-prevention signals — for the period mandated by law, after which they are deleted or anonymised. These are not used to re-identify you for any other purpose.

5. Timeline

Account access ends immediately on request. Personal data is deleted within [30] days, except records we are legally required to keep.

6. Revoking device permissions

Deleting your WalkCoins account does not change your phone's health/motion permissions. You can also revoke WalkCoins's access in your device settings (Apple Health / Health Connect / Motion & Fitness) at any time.

7. Questions

Contact our Grievance Officer via the Contact page if you need help or have not received confirmation.