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DRAFT — pending legal review. This is a working template for WalkCoins's public legal surface. Before launch it must be finalised by Indian counsel covering the Online Gaming Act 2025, RBI PPI rules, the DPDP Act 2023, and applicable tax law. Placeholders in [brackets] need real company details.

Contact & Grievance

Last updated: [date]

We want WalkCoins to be the walk-and-earn app that actually answers. Here is how to reach a real person.

Support

Email aos.apps@brandmongo.com or use Profile → Help in the app. We aim to respond within [2 business days].

Grievance Officer

In accordance with the Information Technology Act, 2000 and the DPDP Act, 2023, our Grievance Officer handles complaints about content, data, and redemptions:

  • Name: [Grievance Officer Name]
  • Email: aos.apps@brandmongo.com
  • Address: [Registered office address], India
  • Response SLA: acknowledgement within 48 hours; resolution within [15 days].

Data protection requests

For access, correction, or deletion of your data, see Data Deletion or write to aos.apps@brandmongo.com.

Company

WalkCoins is operated by [WalkCoins Company Pvt. Ltd.], [CIN], [registered office address], India. WalkCoins is part of the SSP Launchpad portfolio.

Report fraud or abuse

Spotted something suspicious — fake steps, a scam impersonating WalkCoins, or a reward that didn't arrive? Email aos.apps@brandmongo.com with details and we will investigate.